Frequently Asked Questions
WhatsApp Business API is an application programming interface introduced by Facebook to allow businesses to communicate with their customers at scale. It is not an out-of-the-box solution but an API through which businesses can send and receive messages, develop a chatbot, and integrate it with their apps and websites. For Example; If your customer orders online from your e-commerce website, you can send the receipt to the customer automatically through WhatsApp.
No. Access to WhatsApp Business API is absolutely free.
There is no one-time setup fee or onboarding fee.
We will submit your profile to WhatsApp and once you are approved as per WhatsApp’s Commerce Policy, then we will integrate your WhatsApp Authorised Business Account with the kwiqreply platform.
Please note that the charges that you pay us are solely for the usage of the kwiqreply platform.
When a customer initiates a message with a business, the business can reply within 24 hours. All outgoing messages from businesses during these 24 hours are customer support messages.
WhatsApp message templates are message formats for common reusable notifications a business may want to send its users. Businesses must use Message Templates for sending messages outside the 24-hour Customer Service Window to any customers. Your Message Templates will be reviewed by WhatsApp to ensure they do not violate WhatsApp policies.
When a customer does not initiate a conversation by sending a direct message to business, businesses can send template-approved messages after the template has been approved. These messages can be order update messages, shipping update messages, appointment reminders, etc. Template Message Fees vary by country. All template messages must be pre-approved.
WhatsApp charges a fixed fee for each conversation as a 24-hour incremental session. Pricing is different for every country. You can check the full list here:- https://developers.facebook.com/docs/whatsapp/pricing/conversationpricing
Outgoing Session Messages (Customer Support Messages) are completely free on WhatsApp using kwiqreply.
No. There are no fees for incoming messages on WhatsApp Business unless the business responds using kwiqreply.
Monthly Unique Contacts can be defined as any unique phone number that interacts with your WhatsApp Authorised Business Account number. A Monthly Unique Contact is counted only if there is at least 1 incoming message and 1 outgoing message to that number in a duration of 1 month. The Monthly Unique Contacts count is reset every month.
kwiqreply works on top of the official WhatsApp Business APIs. We submit your profile to WhatsApp for approval. Once your WhatsApp Authorised Business Account is approved you can start using kwiqreply immediately. Getting you approved is on us and your billing will start only once you are approved by WhatsApp.
Yes, you can use an existing WhatsApp number with kwiqreply. However, you will need to first delete the account linked to that, prior to onboarding with kwiqreply. To know more about how to delete your WhatsApp account, please visit how-to-delete-your-account. how-to-delete-your-account.
In fact, you can provide any number that can receive an OTP to be used for kwiqreply - this could be a virtual number or a regular SIM number. However, a phone number already being used with the WhatsApp Business API cannot be migrated to kwiqreply. You will have to then provide a different phone number.
Once we connect the number with kwiqreply, it will not work with other WhatsApp Apps and will work only with kwiqreply’s dashboard. If it is a virtual number that is tied to kwiqreply, then normal voice calls can be made as usual, but WhatsApp voice and video calls are not supported via WhatsApp Business API.
Businesses that have been granted the Official Business Account (OBA) status on WhatsApp, get a green tick beside their business name. This results in the display name of the number being shown by default, without the WhatsApp business number being explicitly saved by your users.
As kwiqreply is a WhatsApp Business solution provider, we can apply for the green tick on your behalf for free, once you have supported 50+ users on WhatsApp via kwiqreply. However, we can not influence WhatsApp's decision with regard to approving your green tick. Their decision in this regard would be final.
Getting a Verified WhatsApp Green tick account depends on multiple factors such as:All these factors can influence your green tick approval.
- 1. Brand/company credibility
- 2. Total amount of followers on social media
- 3. Domain ranking and authority
To request for a green tick verification, you can simply connect with our support team and send in a request. Once your request for the green tick is approved, your number will automatically be displayed as your business name, to your users along with the green tick. This will show that your business is verified and authentic.
Bring your own number. You can give us any valid number (from any country) and we can set it up as your Official WhatsApp API number. We will send a One Time Password (OTP) to verify that you own the number. Remember that once you set up a number on the Official WhatsApp API, you cannot downgrade to a WhatsApp Business Account or regular WhatsApp Account.
You can send promotional or marketing bulk messages to your existing customer base who have opted in to receive messages from you. You can also use the API to send transactional messages. For example, shipping updates, payment reminders, appointment updates, etc.
The Facebook Business Manager ID corresponds to your Business Manager, the central platform where you can manage your ads, manage assets such as Pages and add accounts, and even add an agency or partners (like kwiqreply) to help manage your business; in this case, the WhatsApp Business Account (WABA).
To start the business verification process:
- 1. Confirm your identity. Click on the Confirm Identity button.
- 2. Enter business details.
- 3. Select your business.
- 4. Confirm your business details.
- 5. Get a verification code.
- 6. Enter the verification code (not applicable if you use domain verification).
Applying for our WhatsApp Business API is the first step to growing your business through WhatsApp and engaging with your customers effectively. It’s quick and easy and our team guides you through the entire process.
If your business is already verified on Facebook, the entire process barely takes a few minutes as you can directly generate an API key.
- 1. First step to get a WhatsApp Business API is to apply for WhatsApp Business Account through an official WhatsApp Business Solution Provider(BSP) like kwiqreply.
- 2. Next get your business profile verified on Facebook Business Manager
- 3. Once the verification is done, configure your details.
- 4. Generate an API key
- 5. Integrate your WhatsApp Business Account to the BSP using the API key.
- 6. Start using the WhatsApp Business API
Once the entire process is complete, kwiqreply also helps you develop your own chatbot and you can go live when you're ready. If you ever need any technical support, our team will always be there for you at hello@kwiqreply.io
The new WhatsApp conversation-based pricing will be effective from 1st June 2023, all businesses using the WhatsApp Business Platform will be charged on a 24-hour conversation cycle. Business-initiated conversations will be split into three categories - Utility, Authentication, and Marketing. All user-initiated conversations will be called service conversations.
To know about kwiqreply’s WhatsApp Business API pricing in India click here
Market Marketing Utility Authentication Service Argentina USD 0.0618 USD 0.0408 USD 0.0367 USD 0.0316 Brazil USD 0.0625 USD 0.0350 USD 0.0315 USD 0.0300 Chile USD 0.0889 USD 0.0586 USD 0.0527 USD 0.0454 Colombia USD 0.0125 USD 0.0085 USD 0.0077 USD 0.0060 Egypt USD 0.1073 USD 0.0687 USD 0.0618 USD 0.0644 France USD 0.1432 USD 0.0768 USD 0.0691 USD 0.0859 Germany USD 0.1365 USD 0.0853 USD 0.0768 USD 0.0819 India USD 0.0099 USD 0.0042 N/A USD 0.0040 Indonesia USD 0.0411 USD 0.0200 N/A USD 0.0190 Israel USD 0.0353 USD 0.0188 USD 0.0169 USD 0.0180 Italy USD 0.0691 USD 0.0420 USD 0.0378 USD 0.0386 Malaysia USD 0.0860 USD 0.0200 USD 0.0180 USD 0.0220 Mexico USD 0.0436 USD 0.0266 USD 0.0239 USD 0.0105 Netherlands USD 0.1597 USD 0.0800 USD 0.0720 USD 0.0891 Nigeria USD 0.0516 USD 0.0319 USD 0.0287 USD 0.0310 Pakistan USD 0.0473 USD 0.0253 USD 0.0228 USD 0.0142 Peru USD 0.0703 USD 0.0419 USD 0.0377 USD 0.0179 Russia USD 0.0802 USD 0.0477 USD 0.0429 USD 0.0398 Saudi Arabia USD 0.0406 USD 0.0252 USD 0.0226 USD 0.0195 South Africa USD 0.0379 USD 0.0200 USD 0.0180 USD 0.0168 Spain USD 0.0615 USD 0.0380 USD 0.0342 USD 0.0369 Turkey USD 0.0109 USD 0.0093 USD 0.0083 USD 0.0030 United Arab Emirates USD 0.0340 USD 0.0198 USD 0.0178 USD 0.0190 United Kingdom USD 0.0705 USD 0.0398 USD 0.0358 USD 0.0388 North America USD 0.0250 USD 0.0150 USD 0.0135 USD 0.0088 Rest of Africa USD 0.0225 USD 0.0160 USD 0.0144 USD 0.0363 Rest of Asia Pacific USD 0.0732 USD 0.0472 USD 0.0425 USD 0.0224 Rest of Central & Eastern Europe USD 0.0860 USD 0.0619 USD 0.0557 USD 0.0250 Rest of Latin America USD 0.0740 USD 0.0494 USD 0.0445 USD 0.0423 Rest of Middle East USD 0.0341 USD 0.0198 USD 0.0178 USD 0.0218 Rest of Western Europe USD 0.0592 USD 0.0420 USD 0.0378 USD 0.0397 Other USD 0.0604 USD 0.0338 USD 0.0304 USD 0.0145
Business-Initiated conversations are essentially conversations initiated by a business, using approved template messages. A conversation that begins when a company sends a message to a customer outside of the 24 hour customer service window. Messages that start a business-initiated conversation require the business to send a message template first.
There are three categories of Business-initiated conversations:
- 1. Utility Conversations - Messages to facilitate an update, transaction, or request on an ongoing conversation. These type of messages are post-purchase notifications, timely invoice sharing, billing statements etc.
- 2. Authentic Conversations - These types of messages enable a business to authenticate their users with the help of One-time Passwords(OTPs). This can be used for account authentication, account verification and account recovery of the users.
- 3. Marketing Conversations - These are messages that businesses can use to send promotions, offers, or invitations. Service conversation - Also known as user-initiated conversation. A conversation that begins as a result of a message sent by a user. When a company responds to a user within the 24-hour customer service window, that message is categorized as a service conversation. Within this 24-hour customer service window, businesses can send free-form messages.
- Yes there is a free trial available which would allow you to experience our WhatsApp Business API platform without any cost and to get a better idea of the service. To access the free trial click here: click here
- Yes , you can get a free demo of our WhatsApp Business API platform and how you can use it for your marketing and CRM solutions at any time slot that you choose. To book a demo , click here.
At kwiqreply, we provide an AI-powered WhatsApp Chatbot if you subscribe to any of our packages. You provide the flow to us and we deliver the Chatbot as swiftly as possible without any additional costs.
- 1. Legal documents:-
Company’s certificate of incorporation
GST certificate/Business License
2. Proof of address:-
Bank Account Statement
Utility Bill (Phone/Electricity Bill)
- Yes our team will get in touch with you and guide you on how to verify your Facebook business manager account.