X 
📢 Broadcast
Promotional Messages and Offers
🛒 Recover Abandoned Carts
🔔 Automate Order Updates and Notification
🤖 WhatsApp Chatbot for Shopify stores
✅ Get green-tick verified on WhatsApp
kwiqreply helps you apply for the Green tick on WhatsApp alongside your brand name to help build credibility.
Send automated messages for COD confirmations, shipping updates, abandoned carts, & offers on WhatsApp.
Send Bulk Messages like Offers and Promotions to all your customers on WhatsApp with a single click
Send Shopify product catalogs at scale to customers as multi product messages and take orders on WhatsApp.
Collaborate with your team members to chat with customer and offer support at scale on WhatsApp.
Manage all your WhatsApp contacts, segment them as per demographics, past orders and much more.
Users of WhatsApp Business Accounts who have signed up with kwiqreply can apply for the integration given that they have applied for access to the WhatsApp Business API. Otherwise, you will need a verified WhatsApp business account. This is not just a simple WhatsApp business account that can be created by downloading the application from the Play Store or app store. It requires a Green Tick provided to businesses once they submit the requested documents for approval. This can include but is not limited to incorporation certificates, tax registration certificates, and articles of association. At kwiqreply, we can make this process effortless for your business and complete the application on your behalf. We can then update you on the result of the application and advise you accordingly.
With the Shopify-WhatsApp integration, you can proactively reach out to your customers regarding promotions, sales, launches, discounts, etc. Since your Shopify store is integrated with your WhatsApp account you can make use of the data collected using Shopify and the messaging potential of the latter together for a greater total value. With proactive communication, you can directly reach out to your customers before or right as an event or promotion occurs which increases engagement and the success of the campaign.
Integrating your Shopify store with your WhatsApp account lets you showcase products and services natively in chats when they message you. This is facilitated by WhatsApp’s Catalog feature which can display your products, related information, and prices to customers. WhatsApp also provides a direct line of communication for customers to ask questions about the product or service. Therefore customers have the option of making an informed decision about their purchases.
A Shopify-WhatsApp integration gives you the ability to provide your customers with aftercare following their purchase. These include but are not limited to, Feedback: This gives you a full overview of the customer’s opinion. You can ask them about their purchase and any changes that they would recommend. This lets you do market research very easily and get the opinions of the demographic that matters - paying customers. Reviews: This lets you inquire into the quality of the service they have received or the product they have purchased. You can add a link to your chat that redirects users to a website or portal where they can rate them on their opinion of the same. Otherwise, you can create an automated message that requests customers to respond with a number that matches their expectations from a given range. Recommendations: You can also send product recommendations to customers using your Shopify-WhatsApp integration. These marketing decisions can be informed by using data that is collected on the customers based on their demographic characteristics and their purchasing behavior/history. This lets you make recommendations that have the highest chance of being purchased. Loyalty Programs: Loyalty programs are a great way to increase the LTV(Lifetime Value) of a customer. This is predicated on the potential profit that you can receive from an existing customer relationship. Loyalty programs create repeat customers by providing an incentive for customers who make repeat purchases. This can be a free product, discount, or special treatment. By using WhatsApp along with your Shopify store, you can track and manage customer data within your database to ensure that loyal customers get recognition and rewards promptly.
Abandoned carts are a pain for every commercial organization that operates with an online store. This is no different for Shopify users. By integrating your online Shopify store with WhatsApp you can eliminate this issue almost entirely. Your Shopify store tracks the time that a product remains within a customer’s online cart and can inform you accordingly. WhatsApp lets you communicate with customers and inquire into why they might not have completed the purchase or provide them with an incentive for doing so. However, by using both together, integrated with kwiqreply, you can automate this entire process. You can set up events that trigger abandoned cart recovery messages to be sent to your customers at regular intervals with incentives, promotions, and multimedia attachments.
With the WhatsApp Business API, you have the option of setting up chatbots for handling customer interactions on WhatsApp. This lets you automate menial aspects of selling such as sending product images and descriptions, collecting order details and even making payments. With a chatbot, you have an interactive element of your WhatsApp chat that is available 24/7 and lets you ensure that your business can keep running even during off-hours or holidays. It also lets you set up flows for handling routine customer queries or providing product information. Therefore you can not only handle menial tasks but also increase your operating hours. You can also set up product recommendations based on the characteristics of their demographics. ...
Thus your company essentially gets an agent that is available at all times and only responds to customers in a manner that matches your brand’s style and one that you can approve and improve whenever you need. For queries that are not programmed into the chatbot or ones that the chatbot cannot understand, the relevant details can be escalated to a human agent who would be better equipped to deal with their concerns. Thus you can reap the benefits of automation without having to compromise on your customer quality service. Customers who have complex queries don't feel abandoned or ignored and those who have pretty basic questions can get them resolved rapidly.
So kickstart your online Shopify Store by integrating it with WhatsApp with the help of kwiqreply and enjoy the benefits of automation abandoned cart recovery and excellent customer service that is available at all times!
