Integrate your WooCommerce store with WhatsApp to Reduce Abandoned Carts
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Increase Lifetime Value, Average Order Value and reach out to potential customers using WhatsApp for your E-commerce company.
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Increase Lifetime Value, Average Order Value and reach out to potential customers using WhatsApp for your E-commerce company.
Automate Notifications
Share premade message templates
Schedule campaigns
Directly send Product Catalog through Chat
Users of WhatsApp Business Accounts who are signed with kwiqreply can apply for the integration given that they have applied for access to the WhatsApp Business API. Otherwise, you will need a verified WhatsApp business account. This is not just a simple WhatsApp business account that can be created by downloading the application from the Play Store or app store. It requires a Green Tick that is provided to businesses once they submit the requested documents. This can include but is not limited to incorporation certificates, tax registration certificates, and articles of association. At kwiqreply, we can make this process effortless for your business and complete the application on your behalf. We can then update you on the result of the application and advise you accordingly.
Abandoned carts are a pain to deal with. Customers have added items to their virtual carts but have left it at that. No purchases, so wishlist, no sales. However, there are ways to get your customers to revisit your online store and complete the purchase. The easiest way of doing this is by offering an incentive to your customers. Otherwise, there are other strategies such as sending them reminders of the product, similar recommendations, etc.
Now even if you have these strategies, how can you implement them?
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With the WhatsApp-WooCommerce integration, you can send automated messaging to your customers to reduce cart abandonment. First, the API collects the contact details of customers or leads who interact with you on WhatsApp and adds them to its database. It is integrated with your WooCommerce store and therefore can check whether your customers have completed a purchase or not. You can then set a predefined time interval within which the API will trigger automated messages to the customer, prompting them to return to the store and complete the purchase. These follow-up messages can be customized to match your brand and also include fields for personalization to match the customer. These messages can thus implement the strategies that you have conceptualized for recovering abandoned carts. Examples of this include,
By doing so you can reduce your cart abandonment rate to a manageable or minimal amount. You can also send multiple of these messages at different time intervals to maximize the effectiveness of your messaging.
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With the WooCommerce-WhatsApp integration, you can automate your store notifications for your customers. This helps keep them informed and gives them an additional layer of security, pertaining to their purchases. With the WhatsApp Business API, provided by kwiqreply, you can automate notifications for several purposes or stages of a purchase. These include but are not limited to: ...
Abandoned Cart Recovery: With the WhatsApp Business API, as mentioned before you can send automatic cart recovery messages to your contact when they do not make a purchase or their transaction fails.
Order Confirmation: For orders that are paid in Cash on Delivery(COD), the notification can be sent once the order has been accepted and enters the processing stage. Customers who have shared their contact information get a direct update on their WhatsApp accounts that lets them know that their order has been accepted or confirmed. For orders that have been paid for by any means other than COD, the customer receives a notification once their payment goes through and the order starts getting processed. With the integration, you can track the customer and the status of their order and update them accordingly.
Order Cancellation: As with order confirmation messages, you can also set up order cancellation notifications for your customers. Now if you're wondering why a customer would need a notification for something they have cancelled personally, all you need to do is consider customers who have prepaid for their orders. Order cancellation messages for them can be triggered when their refunds are processed or start getting processed. Therefore they are proactively reminded of the fact that they are engaging with a legitimate business that is trustworthy.
Shipping Completion Confirmation: As the order moves along the delivery pipeline, customers can accordingly be notified of the status of their order. Once the order has been shipped and has reached the nearest delivery hub, the customers can be notified on their WhatsApp accounts so that they are aware of their order reaching the next stage and that it is ever so close to reaching them.
Delivery Confirmation: With the WhatsApp-WooCommerce integration through kwiqreply, you can automatically send a reminder to your customer once their order is out for delivery or has been successfully delivered. You can also include a confirmation button within the message to ensure that customers did indeed receive their order. In this way, customers are convinced of your commitment to their satisfaction and are more likely to make repeated purchases.
So dive into the world of e-commerce with confidence with the integrated potential of WooCommerce and WhatsApp powered by kwiqreply!
WhatsApp Business Integration with WooCommerce essentially is when an E-commerce business can integrate their WhatsApp account to their WooCommerce store directly or through an API. This integration helps businesses reach and service their customers easily or for their marketing efforts.
Integrating WhatsApp with WooCommerce can help send direct messages to customers with notifications, offers, order status and more. This integration can help E-commerce businesses grow their customer base, increase revenue and establish a good customer experience.