Integrate Zoho CRM to your WhatsApp Business
X 
Send Media Rich Messages with Bulk Messenger using pre-defined templates to grow your revenue.
X
Send Media Rich Messages with Bulk Messenger using pre-defined templates to grow your revenue.
Send Promotional Messages for Marketing
Share Product/Service Listings
Collect product feedback, surveys and more
Cater to Customers queries
Users of WhatsApp Business Accounts who are signed with kwiqreply can apply for the integration given that they have applied for access to the WhatsApp Business API. Otherwise, you will need a verified WhatsApp business account. This is not just a simple WhatsApp business account that can be created by downloading the application from the Play Store or app store. It requires a Green Tick that is provided to businesses once they submit the requested documents. This can include but is not limited to incorporation certificates, tax registration certificates, and articles of association. At kwiqreply, we can make this process effortless for your business and complete the application on your behalf. We can then update you on the result of the application and advise you accordingly.
Within Zoho, you have the ability to set up workflows that send a template message
whenever a set of requirements get fulfilled, (generally a customer asking a specific
question)
To do this you have to add a webhook that responds to the event appropriately
(Follow-Ups, Documentation messages, etc)
With the WhatsApp Business API integration, the URL for this webhook will be the API URL
which is also your trigger event
In the workflow, you have to select the body as JSON and paste the API payload for the
trigger event along with the template name, event ID, and your credentials present. Then
you can save it to your workflow and enjoy the benefits of automation at scale.
By integrating the Zoho CRM with WhatsApp through kwiqreply, you can automate the process of sending follow-up messages to your contacts. These messages can be fleshed out with personal details from the CRM’s database and complete details about products, services, etc. The best part? They are extremely easy to set up and only require that initial effort when setting up following which they are fully automated, letting you reap all the benefits with no additional effort....
Firstly, customers
do not have to wait if they are requesting information from your business. This
reduces the chances of them getting annoyed with your services or going for an
alternative that provides faster results. By setting up responses for FAQs
(Frequently Asked Questions) you can rapidly answer common customer queries and
ensure that customers are provided a resolution or response as soon as possible.
This removes the menial task of sending the same information to multiple contacts
for a product or service that is popular, giving you more time to deal with
customers who might be less eager to buy products or services.
This also increases the chances of conversions by providing contacts with
information on products they might be interested in purchasing or services they
would like to subscribe to as soon as they ask. This ensures that information on the
product or service reaches the contact when it is fresh in their minds. Therefore
they have less time to have second thoughts or look up online reviews which may be
less than favourable.
By integrating Zoho CRM with your WhatsApp Business Account with kwiqreply, you can make use of the full potential of multimedia messaging for business marketing. If you are using WhatsApp for business marketing then you must be fully aware of the ability to use multimedia in messaging on WhatsApp. However, the real potential of WhatsApp lies in being able to blend its benefits for a synergistic boost in value, both for your business and your customers. The way to do this with multimedia messaging is to blend it with WhatsApp’s capacity for personalization. ...
It is possible to store contact details within the CRM. This is not limited to their name and contact number but also encompasses their behavior, preferences, interests, etc. This data within the CRM’s database can then be used to inform marketing decisions and material that is tailored toward each customer. By doing so you have a higher chance of catching their attention which in effect increases the reach and returns on your marketing. It also has the added benefit of increasing the likelihood of the contact converting into a lead or customer. It also helps in nurturing existing leads more effectively as now your drip campaigns can be augmented to the wants and needs of each and every one of them giving them what they perceive as special treatment.
Read moreBy integrating your WhatsApp Business account with Zoho CRM, you open up your organization to the capabilities of automation. You can create multiple marketing funnels that can be used to channel leads at different stages of the sales process. These funnels can also be used to delegate tasks and networking points. ...
With the power of automation sales managers can avoid having to repeatedly complete routine tasks, such as updating the contact list within the CRM whenever a new lead or contact appears. This in turn gives them more time to communicate with customers, understand their problems, and paint points and eventually find a product, service, or resolution that removes it or satisfies the customer.
With a Zoho integration powered by kwiqreply, you can very easily scale your business's productivity with the needs of your industry. When your WhatsApp Business Account receives a message, the Zoho CRM can create a reminder that is assigned to a professional tasked with responding to it.
The Zoho CRM also works incredibly well in tandem with our chatbot to respond to customers with personal information filled in from the CRM’s database. This means personalization as much as you want. The chatbot can also be programmed to collect contact information and update it on the CRM accordingly. This gives you the ability to not only reduce menial tasks for multiple agents at the same time but also manage multiple interactions simultaneously without having to directly converse with customers. Therefore, you can save time, resources, and effort.
Zoho CRM Integration to WhatsApp is a feature that allows you to send messages from your WhatsApp Business Account through the Zoho CRM. You can send personalized broadcast messages to your customers and cater to their queries round the clock.
Integrating Zoho to WhatsApp can help your enterprise reach out to your customer more efficiently and quickly using broadcasts and bulk messages. Messages can also be personalized and targeted using the Segmentation section by kwiqreply.