Communicate with Confidence - How To Get Support from kwiqreply
TL;DR
- Navigate to the support tab on the kwiqreply dashboard
- From here you can
- Submit a ticket for assistance
- View your existing or closed tickets
- Submit a form to be put in contact with a sales representative
- Check out our blog for guides and help on various topics relating to the WhatsApp Business API
- You can ask for support on
- The pricing for the API
- Report any bugs or glitches you encounter
- Any industry-specific uses for the API
- Recommendations for products and services based on your business needs
- A demo of any of our products
- Any general doubt or query you may have
- The pricing for the API
Sign up for the WhatsApp Business API and boost your business communication to new heights today!
Are you facing issues when using our Products
Follow this guide and we can help you resolve any hurdles to your business communications!
Navigate to the Support tab on your kwiqreply dashboard
kwiqreply dashboard
Here you will find four options available to you:
- Ticket History
- Submit a Ticket
- Visit the Blog
- Talk To Sales
Let us explore these in detail!
Submit a Ticket
How to submit a support request
Here you can submit a support request for any difficulties or bugs you are facing or faced while using kwiqreply. The steps are:
- Fill out the “Subject” field regarding the nature of the problem
- Describe it in detail in the “Comment” field.
- Use the dropdown menu in the “Product” field to select the product you are having issues with
- Fill out the degree of its effect on your business in the “Business Impact” field ranging from “None” to “Critical”.
- You can also upload a screenshot of the issue faced so our developers can get right onto helping you.
Ticket History
Ticket History tab
We maintain a repository of all your doubts and issues so you can check their status or find fixes for bugs that are relevant again. Click on the “Ticket History” tab on the support page and view all your existing and closed support tickets.
Talk to Sales
Contact Us Form
In the “Talk to Sales” section you can fill out a form detailing your business and we will put you in contact with one of our sales representatives. Please be sure to include
- Your Full Name
- Official Business Email
- Name of Your Company
- Your Job Title
Also, include your phone number along with your country and state.
Visit our Blog
kwiqreply Blog homepage
You will be redirected to our blog page with a plethora of articles on a variety of subjects. Find blogs that interest you, ranging from the features and uses of WhatsApp’s Business API to SaaS products, consumerism, etc. If you want to clear a doubt or know more about a feature you will find a blog on it.
What Can You Ask for Support On?
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WhatsApp Business API Pricing
Having trouble figuring out which plan is the best for you? Can't figure out how to calculate your communication for the month? Let us help! Our sales representatives can help you assess your budget to find the plan that suits it best.
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Bugs and Glitches
Prompt Support! If there's anything ruining the flow of your business, send us a screenshot with a brief description and our team of developers will get right on helping you.
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Use Cases of the API
How do companies in my industry use the API? Let us tell you! If you want to know anything about the WhatsApp Business API and its features, our SMEs can help you fully understand its potential for your company.
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Recommendations for Products Based on Needs
Should I automate or bulk message? Do I need a chatbot? No more questioning yourself! Our sales representatives can help you choose products that are ideal for your company’s needs.
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Demo of our Products
Try then Buy! Contact us for a free trial and demo of our products and the benefits for your company.
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General Queries or Concerns
No question unanswered! Ask us any doubt you have big or small and we will clear it for you.
At kwiqreply, we help you fully leverage the features of the WhatsApp Business API for your organization. kwiqreply is a trusted WhatsApp Business Solution Provider that has helped companies scale up their sales and customer satisfaction. It brings you tried and tested features like bulk messaging, custom message templates, quick response message buttons, etc. Combined with WhatsApp’s capability for media-rich messages, you can send visually appealing messages and gather valuable insights for your business.
So, seize the opportunity, leverage WhatsApp's potential, and propel your business toward sustainable growth and success! Learn more about WhatsApp Business API’s features by checking out our website today!
Click here to book a free demo and let us show you how you can do more business with WhatsApp.
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