How Can A Shopify WhatsApp Integration Help Your Online E-Commerce Company?
What is Shopify?
Shopify is one of the world's largest e-commerce stores. Using Shopify, you can set up your online store and get on the bandwagon of dropshipping. Shopify is one of the most trusted e-commerce stores with a global user base. Setting up and managing an online store with Shopify is as easy as pie. One of the advantages of Shopify is that it lets you integrate your e-commerce store with WhatsApp Business API. This lets you streamline your sales processes and sell directly on WhatsApp. Here's where kwiqreply can help you with our Shopify WhatsApp integration using the WhatsApp Business API.
TL;DR
- The WhatsApp Business API is an offering from WhatsApp that lets enterprises scale up their business communication
- It offers
- Green tick verification to assure your customers of your legitimacy.
- Post-purchase service on a personal channel
- Automated messaging at optimal times
- Notifications for customers for discounts, sales, etc
- Insights on customer engagement
- Channels for feedback and user inputs
- Abandoned cart recovery
- Bulk messaging
- Shared inbox
What is WhatsApp Business API?
The WhatsApp Business API allows enterprises to reach clients around the world in a quick, secure, customized, and efficient manner. It enables businesses to answer to clients for free on the platform for up to 24 hours.
In contrast to WhatsApp Business, the WhatsApp Business API is a paid service for efficiently connecting with clients. It is intended for medium-to-large firms, letting them use WhatsApp to reach out to their clients efficiently.
WhatsApp being the world's largest messaging application, can provide great benefits to Shopify stores. As an online store owner, boosting sales and expanding your customer base is crucial to scaling your business. One of the most efficient ways to grow your e-commerce business is with WhatsApp Shopify store with WhatsApp Business API.
Let us look at how integrating a WhatsApp Shopify plugin with your business can improve the sales and conversions of your online store
Green tick verification
A green tick adds credibility to your online business and gives a sense of trustworthiness to the customer. The green tick in front of your business's name can assure your customers of your legitimacy.
Post-purchase service
By integrating your Shopify store with WhatsApp Business API, your business can serve your customers post-service. You can offer them exclusive services such as - feedback options, resolving queries about the product or service, upselling, etc.
Send timely messages/notifications
You can send automated messages as per the peak active timings of your customers. As an online business, you can expect your customers to be spread all over the world. Thus, you do not want to face any delay or miss out on their queries due to time zone differences. All of these issues can be resolved by integrating your Shopify account with WhatsApp Business API. With the help of a WhatsApp chatbot, you can answer customers' queries whenever your business receives them.
Notify your customers about discounts
Send out attractive discounts about your product or service to your customers through your WhatsApp chatbot. Engage and pull your customers towards your online store.
Gain imperative insights into your conversations and customers' analysis
Get important insights into your conversations with your customers' insights such as average time to respond, delivered, undelivered messages, etc. kwiqreply also provides intelligent audience segmentation which can help you target your audience and position your products accordingly on Shopify.
Receive feedback from your customers
WhatsApp chatbots can handle queries, record them, and generate solutions whenever needed in the future. This process can be made easier if you take customer feedback after the service. This also increases business profitability.
Recover abandoned carts
Stressed out about abandoned carts? Well, we are here to help! We, at kwiqreply, provide WhatsApp integration with Shopify stores. kwiqreply assures you end-to-end and superior customer service. Cart abandonment is a critical issue for e-commerce stores where customers list their orders but do not complete the transaction. It is noted that 7 out of 10 potential customers leave the site before completing the order. Tackling this issue using WhatsApp Business API is simple and efficient. With WhatsApp CRM’s rich messaging options, your business can retain cart abandoners and convince them to complete their purchase.
Handle messages in bulk
kwiqreply provides a shared inbox tool, wherein your whole team can manage the heavy volume of messages that you receive. Using the quick reply button feature, you can send out pre-defined messages set by the Whatsapp chatbot. Chatbots can answer general queries but in case of any advanced query, you can advance it to human agents. With the help of kwiqreply's shared inbox tool, you will easily be able to resolve any customer query
Concluding,
At kwiqreply, we help you fully leverage the features of the WhatsApp Business API for your organization. kwiqreply is the best WhatsApp Business API CRM and Helpdesk for Small Businesses. kwiqreply’s integration with the API offers dynamic features such as bulk messaging, customizable templates, account verification, and much more.
So, seize the opportunity, leverage WhatsApp's potential, and propel your business toward sustainable growth and success! Know more about WhatsApp Business API’s features and start nurturing leads with kwiqreply by clicking the link below.
Click here to book a free demo and let us show you how you can do more business with WhatsApp.
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