How to choose a Phone number for WhatsApp
How should I choose a phone number for WhatsApp?
All WhatsApp Business API accounts are based on a valid phone number and the following rules apply:
A valid number for WhatsApp has the following requirements
- You must own the number.
- It must include a country code and an area code.
- It must be able to receive a call or SMS for the channel activation.
- The number should be clean and must not be registered with another WhatsApp user or account
- If you are using a number for the WhatsApp App and would like to use this in the API, it is possible to migrate the number.
WhatsApp accepts these types of numbers:
WhatsApp doesn't accept these types of numbers
- Shortcodes
- Numbers with an IVR (automated call menu) attached to it unless this can be disabled to receive the activation token.
- Toll-free numbers
Keep in mind
When you are signing up with kwiqreply any other WhatsApp account shouldn't use the number.
If you want to switch from the WhatsApp Business App to the API you can use the same number.
However if you are looking to switch back, you cannot use your number in the Business App anymore; you will need to connect a new clean number.
Businesses may want to register their 1-800 or other toll free numbers on the API. These numbers are usually behind an Interactive Voice Response (IVR) system, which a WhatsApp registration call cannot navigate.
This is the process to get the registration code for IVR phone numbers:
- WhatsApp will share with you 1 or 2 phone numbers that the registration call will come from
- Create an allow list for these numbers and redirect the registration call to an employee or a mailbox and capture the registration code.
- If you are unable to create an allow list for these numbers, add the phone number to your WABA and open a Direct Support ticket asking for the registration call phone numbers and include the phone number you are trying to register in the ticket
Concluding,
It is important to choose a valid number when conducting business. For WhatsApp this is important owing to its nature as a messaging platform. It is also important to understand the distinction between using a number for WhatsApp normally and for business purposes.
At kwiqreply, we help you fully leverage the features of the WhatsApp Business API for your organization. kwiqreply is the best WhatsApp Business API CRM and Helpdesk for Small Businesses. kwiqreply’s integration with the API offers dynamic features such as bulk messaging, customizable templates, account verification, and much more.
So, seize the opportunity, leverage WhatsApp's potential, and propel your business toward sustainable growth and success! Know more about WhatsApp Business API’s features and start nurturing leads with kwiqreply by clicking the link below.
Click here to book a free demo and let us show you how you can do more business with WhatsApp.
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