Best WATI Alternatives & Competitors in 2024
Many businesses use a shared WhatsApp Shared Inbox tool called WATI for customer service. However, if you're exploring other options before making a decision, you're in the right place! We've tested numerous shared inbox tools and narrowed down the top 5 alternatives to WATI for your customer support requirements.
Before we get into the details, let's understand what WATI is and what features make it suitable for e-commerce businesses.
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About WATI :
WATI is a meta verified Whatsapp Business API solution provider and customer support tool which is owned by Clare.ai
Businesses have the option to have access to the WhatsApp Business API through WATI and utilize their shared inbox feature for managing customer support. Additionally, WATI provides a no code chatbot builder to automate customer replies and design chat-flows. WATI serves as an excellent customer support solution specifically focused on responding to customer queries via WhatsApp.
Pricing : ₹ 2499/m for 5 users (@ ₹699/m for extra users)
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WATI vs kwiqreply
kwiqreply is a leading WhatsApp Business API provider and the BEST WATI ALTERNATIVE, favored by businesses seeking to leverage their customer communication approaches. It provides a range of features to support businesses in their interactions with customers on WhatsApp, enabling them to maximize the capabilities of the WhatsApp Business API.
kwiqreply is recognized as the top CRM and Helpdesk solution for small businesses utilizing the WhatsApp Business API. Through seamless integration with the API, kwiqreply offers dynamic features including automation, bulk messaging, customizable templates, AI-powered chatbots, and numerous other capabilities, making it an ideal choice for businesses looking to enhance their customer engagement strategies.
Conclusion:
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While WATI may provide various integrations it is costlier than kwiqreply, kwiqreply starts at ₹2000 / Month.
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As kwiqreply’s pricing is affordable, it caters to small businesses helping them to grow while WATI’s pricing acts as a hindrance for small businesses.
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kwiqreply has an excellent and experienced customer support team, catering to every client's needs.
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Kwiqreply will provide you with an AI-powered Chatbot also unlimited agents in the base plan.
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Wati’s default chatbot is basic: It responds based on keywords and cannot continue conversations. For the flow builder, you need to pay an additional $49 monthly fee. With kwiqreply you won't have this issue, even with the basic plan you can build an advanced chatbot.
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WATI vs DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software for SME brands that lets them provide creative customer support. Because of its conversation-first design, you can easily handle customer inquiries and manage your store's support from a single screen.
Conclusion:
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DelightChat is Costlier than WATI. DelightChat starts at ₹4000/m whereas WATI starts at ₹2499/m.
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DelightChat only allows integration with Shopify, whereas WATI offers numerous integrations such as Zoho, Woo-Commerce etc.
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DelightChat has an excellent and experienced customer support team, catering to every client's needs.
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Wati allows only 5 free agents in every plan, DelightChat provides with unlimited agents from their “Scale” Plan.
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Wati’s default chatbot is basic: It responds based on keywords and cannot continue conversations. For the flow builder, you need to pay an additional $49 monthly fee. With kwiqreply you won't have this issue, even with the basic plan you can build an advanced chatbot.
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Wati vs DoubleTick
DoubleTick, a cutting-edge mobile-friendly WhatsApp Business API, is meticulously crafted to elevate your business team's efficiency and boost sales in record time. Packed with premium WhatsApp API features, including a cloud-based shared team inbox, limitless broadcast and bulk messaging capabilities, dynamic catalog sharing, and advanced chatbot and commerce Bot functionalities, DoubleTick stands as the ultimate all-in-one solution for your WhatsApp marketing needs. Unleash the full potential of your business with a tool that encapsulates everything you've been searching for in a WhatsApp marketing platform.
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Wati’s Chatbot flow builder responds only to basic conversational keywords and requires an additional monthly fee of $49 for the robust flow builder. For DoubleTick its free.
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Integration with customer support CRM and Shopify comes at an additional cost of $4.99/month for WATI.
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Priority Account Manager costs an additional $500/month for WATI.
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Green Tick verification is charged separately, while it is free with DoubleTick.
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Many WATI customers have reported that the platform's customer support is extremely disappointing, and it can only be reached via email. This limited support option has prompted some customers to switch to kwiqreply/DoubleTick for better support services.
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At kwiqreply, we help you fully leverage the features of the WhatsApp Business API for your organization. kwiqreply is the best WhatsApp Business API CRM and Helpdesk for Small Businesses. kwiqreply’s integration with the API offers dynamic features such as bulk messaging, customizable templates, ChatGPT WhatsApp chatbots, and much more.
So, seize the opportunity, leverage WhatsApp's potential, and propel your business toward sustainable growth and success! Know more about WhatsApp Business API’s features and start nurturing leads with kwiqreply by clicking the link below.
Click here to book a free demo and let us show you how you can do more business with WhatsApp.
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