WhatsApp web - how to use it for your business

WhatsApp, WebBusiness

March 06, 2023

Communication is an essential part of every successful business, and WhatsApp makes it easy to send messages and remain in touch with customers. WhatsApp Web goes beyond this functionality and blends the features and interface of the mobile platform with the convenience of your desktop. In this guide, we'll dive into the basics of using WhatsApp Web to stay connected with customers for your business.

TL;DR

To enable WhatsApp Web,
1. Open your WhatsApp application on the phone, navigate to the WhatsApp Web option in the men, and follow the instructions given
2. Then you can access web.whatsapp.com and scan the QR code on the screen with your phone camera in WhatsApp.
To use it for business purposes, you can
1. Use it as an additional component of WhatsApp as a hub for customer service for seamless communication between your mobile devices and desktop
2. Use it to create and manage Group Chats with customers and employees, letting you share high-quality multimedia files directly from their desktops
3. You can create automated responses with predefined answers to common queries that can be sent to customers to provide instant responses
Learn the difference between
1. Basic broadcast messaging - which sends the same message to everyone
2. Personalized bulk messaging - which sends customized messages to each contact individually

How to Enable and Access Web WhatsApp

To get started with WhatsApp Web, first you'll need to enable it on your phone. To do this, open the WhatsApp application and go to the menu. Scroll down until you see the "WhatsApp Web" option, then click on it and follow the instructions provided. Once enabled, you can access Web WhatsApp through a web browser by going to web.whatsapp.com and scanning the QR code from your computer screen with your mobile device's camera.

Tips on Using WhatsApp Web for Business

Using a WhatsApp Web scanner is an effective way, to extend your customer service and communication capabilities beyond just messages. It allows you to easily transition conversations from private messages to audio and video calls, as well as share documents and images.

Additionally, it's a great tool for quickly responding to inquiries without the need of having the app installed on your computer - saving you time while still providing excellent customer service!

Create a Group Chat for Your Customers and Employees

Create a group chat to easily communicate with your customers and employees. This is an ideal way to quickly receive feedback and inquiries from customers, as well as share files and images relevant to the conversation. With everyone in one space, everybody’s questions can be answered quickly, ensuring an excellent customer service experience for all!

Implement Automated Messages on Web WhatsApp

Automated messages on Web WhatsApp can help your business save time and deliver a consistent customer service experience.

Create simple, automated messages with predefined responses to frequently asked questions and send these as soon as customers contact you through WhatsApp. This ensures that every customer gets the same response promptly regardless of who replies to them within your team.

Learn the Difference Between Broadcasting, Which Will Reach Everyone in Bulk, vs Personalizing Messages for Each Contact.

When it comes to reaching out to customers, there are two main options: broadcasting messages to multiple people, or personalizing each message individually.

Broadcasting might involve “bulk” messages. By hitting send you can reach all your contacts in one go.

On the other hand, you can also craft separate, detailed messages for each contact—but this could be more time-consuming if you have an extensive contact list. Consider which approach makes more sense for your business before sending anything out!

See where WhatsApp Web scanners and the service providers like kwiqreply can help you use WhatsApp to the fullest.

At kwiqreply, we help you fully leverage the features of the WhatsApp Business API for your organization. kwiqreply is a trusted WhatsApp Business Solution Provider that has helped companies scale up their sales and customer satisfaction. It brings you tried and tested features like bulk messaging, custom message templates, quick response message buttons, etc. Combined with WhatsApp’s capability for media-rich messages, you can send visually appealing messages and gather data for your surveys.

So, seize the opportunity, leverage WhatsApp's potential, and propel your business toward sustainable growth and success! Know more about WhatsApp Business API’s features and start sending surveys by checking out our website today!

Click here to book a free demo and let us show you how you can do more business with WhatsApp.