WhatsApp BSPs: Five of The Best Alternatives for Interakt

September 18, 2023

Interakt is an official WhatsApp Business solution provider (BSP). They let your business automate notifications, manage agents with a Shared Inbox, and create campaigns directly on WhatsApp. They have a live chat widget and Free Green Tick Verification. However, their services can be on the pricier end. Additionally, by not offering a chatbot, businesses are prompted to look for an alternative that better suits their needs. So in this blog, we will be looking at the five best alternatives for Interakt. We will be discussing the pros and cons of each BSP so that you can choose the best fit for your company

TL;DR

The best alternatives for Interakt are
1. WATI
2. kwiqreply
3. DelightChat
4. 360Dialog
5. Hubspot

WATI

Pros:

Integrations: One of WATI's standout features is its wide range of integrations with WhatsApp. It allows businesses to engage with customers in a variety of ways, enabling quick and convenient communication.
Multi-Channel Support: WATI supports multiple communication channels, including WhatsApp, SMS, and Facebook Messenger. This versatility allows businesses to reach their customers on platforms that they are most comfortable with.

Cons:

Limited Automation: While WATI provides some automation capabilities, they are not as advanced or customizable as other platforms. This can be a drawback for businesses looking to fully automate and streamline their support processes.
Pricing Complexity: With different plans and pricing tiers offering varied features, WATI's pricing structure can be somewhat complex. This makes it challenging for small businesses to determine the most cost-effective option.

kwiqreply

Pros:

AI-Powered Chatbots: kwiqreply excels in offering AI-powered chatbots that can handle routine inquiries, freeing up human agents for more complex tasks. This boosts efficiency and reduces response times.
Intuitive Interface: kwiqreply's user-friendly interface makes it easy for agents to navigate and manage customer interactions, resulting in a smoother support workflow.

Cons:

No Mobile Application: The lack of a mobile app means that agents cannot access kwiqreply from their smartphones or other mobile devices. This hinders productivity, especially for those working from home or on the move.
Premium Pricing: While kwiqreply offers pricing for small-scale businesses, its advanced AI features and automation come at a premium. This can be cost-prohibitive for smaller companies or startups that are looking for multiple features for cheap pricing.

DelightChat

Pros:

Omnichannel Support: DelightChat specializes in omnichannel support, allowing businesses to manage customer inquiries from various sources. This includes email, WhatsApp, and social media, which can all be accessed from one unified platform.
Team Collaboration: DelightChat emphasizes team collaboration, making it easy for multiple agents to work together. Agents can cooperate and resolve complex customer issues, resulting in quicker, improved problem-solving.

Cons:

Learning Curve: DelightChat's feature-rich platform can have a steeper learning curve for new users, potentially delaying the onboarding process.
User Spamming: DelightChat does not have any feature to prevent unsolicited conversations. This lack of throttling can result in user spamming resulting in customer dissatisfaction.

360Dialog

Pros:

Customization: 360Dialog is known for its high level of customization, allowing businesses to tailor their customer support processes and workflows to specific needs and preferences.
Sandbox Testing: 360Dialog lets you test the WhatsApp Business API by sending messages to users on WhatsApp with its Sandbox testing feature. This gives you some hands-on experience with the API, making the onboarding process extremely fluid.

Cons:

Complex Setup: The extensive customization options can make the initial setup of 360Dialog complex and time-consuming. This can hinder businesses seeking quick implementation of the API to begin messaging on WhatsApp as soon as possible.
Lack of Metrics: 360Dialog does not provide any reports or analytics in real-time. This is also reflected in the fact that their analytics require improvement overall.

Hubspot

Pros:

All-in-One Solution: HubSpot is renowned for its all-in-one approach, offering customer support, marketing, and sales tools in a single platform. This integration can enhance overall customer experience and streamline processes.
Extensive Integrations: HubSpot boasts a vast ecosystem of integrations, making it compatible with various other software and tools. This allows businesses to extend their functionality with add-ons, plugins, and CRMs.

Cons

No Customer Portal: HubsSpot lacks a proper customer portal where a customer can view open or closed tickets. The only way they can track tickets is via email which can cause lags in operations.
Lack of Multilingual Support: The sheer breadth of HubSpot's features can be a great benefit, however, they are not available in all languages. Dutch and some other languages are not supported on HubSpot leading to complaints by users. As a result, the implementation can be a challenge if it has to be done in a language not native to the user,

At kwiqreply, we help you fully leverage the features of the WhatsApp Business API for your organization. kwiqreply is a trusted WhatsApp Business Solution Provider that has helped companies scale up their sales and customer satisfaction. It brings you tried and tested features like bulk messaging, custom message templates, quick response message buttons, etc. Combined with WhatsApp’s capability for media-rich messages, you can send visually appealing messages and gather valuable insights for your business.

So, seize the opportunity, leverage WhatsApp's potential, and propel your business toward sustainable growth and success! Learn more about WhatsApp Business API’s features by checking out our website today!

Click here to book a free demo and let us show you how you can do more business with WhatsApp.