WhatsApp Business Message Templates You Should Steal Today!

WhatsApp, Business Message Templates, Examples

April 19, 2024

Capturing and retaining customer attention is more crucial than ever for successful B2C communication. WhatsApp Business, with its high open rates and engagement levels, offers a golden opportunity to connect with your customers directly on their preferred platform. But crafting compelling messages that resonate and drive action can be a challenge.

Here's where pre-approved WhatsApp Business Message Templates come to the rescue! These customizable templates allow you to send targeted messages for various scenarios, saving you time and ensuring consistent communication. This blog dives into six essential message templates you can adapt for your business on WhatsApp.

Abandoned Cart Recovery

Imagine a customer browsing your online store, filling their cart with goodies, and then… poof! They disappear without completing the purchase. Abandoned carts are a common occurrence in e-commerce, but with a timely and personalized WhatsApp message, you can reignite their interest and convert those abandoned carts into sales.

Example:

Hi [Customer Name],

We noticed you left some amazing items in your cart! Don't worry, they're still waiting for you. Just a friendly reminder to complete your purchase and treat yourself! You can access your cart here: [Cart Link]

Need any help deciding? Our friendly team is happy to chat! Just reply to this message.

Additional Tips:

Personalize it: Address the customer by name and mention specific abandoned items to pique their interest.
Offer a discount: Consider including a special discount code to incentivize them to complete the purchase.
Make it easy: Provide a clear call to action (CTA) with a link directly to their abandoned cart.

Re-Engaging Messages

Dormant customers can be a goldmine for rekindling brand loyalty and driving repeat business. Use WhatsApp Business Message Templates to send engaging messages that remind customers about your brand and encourage them to return.

Example:

Hey [Customer Name]!

Long time no see! We miss you! Just wanted to check in and let you know about some exciting new [products/offers] we have at [Your Business Name].

We've got something for everyone! Take a peek at our latest collection here: [Link]

Additional Tips:

Highlight New Arrivals: Showcase new products, promotions, or exciting updates to entice customers to revisit your store.
Offer Exclusive Deals: Create a sense of urgency with limited-time offers or exclusive discounts for past customers.
Keep it light and friendly: Maintain a casual and friendly tone to re-establish a connection with your audience.

Out-of-Stock Notifications

Running out of stock on a popular item can be frustrating for customers. Use WhatsApp Business Message Templates to keep customers informed about out-of-stock items and set clear expectations for restocking.

Example:

Hi [Customer Name],

Thanks for your interest in our [Product Name]! Unfortunately, it's currently out of stock.

Don't worry, we expect to have it back in stock by [Estimated Date]. In the meantime, would you like to be notified when it's available again? Just reply "YES" to this message.

In the meantime, check out some similar products you might like: [Link]

Additional Tips:

Transparency is key: Acknowledge the out-of-stock situation and provide an estimated restocking date.
Offer alternatives: Suggest similar products to keep customers engaged and exploring your store.
Enable restock notifications: Provide an easy opt-in for customers to be notified when the item becomes available again.

Restocking Notifications

Once an out-of-stock item is back in stock, let your waiting customers know! This is a fantastic opportunity to generate excitement and convert saved interest into sales.

Example:

Hey [Customer Name],

Great news! The [Product Name] you were interested in is finally back in stock!

Head over to our website and grab yours before it's gone again: [Link]

P.S. Don't miss out, these won't last long!

Additional Tips:

Create a sense of urgency: Let them know the product is back in stock for a limited time to encourage immediate action.

Include a clear CTA: Provide a direct link to the product page to make it easy for customers to purchase.

Express appreciation: Thank them for their patience and interest in your product.

New Launch Announcements

Introducing a new product or service? Create excitement and anticipation with a personalized WhatsApp Business Message Template.

Example:

Hey [Customer Name],

We're thrilled to announce the launch of our brand new [Product/Service Name]! This exciting addition is designed to [Highlight Key Benefit].

We think you'll love it! Here's a sneak peek at what [Product/Service Name] offers: [List Key Features].

Be among the first to experience it! Check out [Product/Service Name] here: [Link]

Additional Tips:

Personalize the benefit: Tailor the message to highlight features that resonate with the customer's past purchases or interests.
Create a sense of exclusivity: Offer early access or pre-order options to generate excitement.
Visual appeal: Use emojis and high-quality product images to pique curiosity and grab attention.

New Location Announcements

Opening a new brick-and-mortar store or expanding your service area? Leverage WhatsApp Business Message Templates to inform local customers and celebrate your expansion.

Example:

Hey [Customer Name],

Guess what? We're opening a new location in your neighborhood! Come visit us at [New Location Address] on [Opening Date].

We'll have [Highlight Special Offers/Events] to celebrate our grand opening! Don't miss out!

Additional Tips:

Target locally: Utilize location targeting features within WhatsApp Business to ensure the message reaches customers in the new location's vicinity.
Offer incentives: Entice customers to visit the new location with special discounts or opening day promotions.
Visualize the location: Include a map link or image of the new storefront to make it easy for customers to find you.

Concluding,

These pre-approved WhatsApp Business Message Templates are a fantastic starting point for crafting engaging and informative customer communications. Remember to personalize them with your brand voice, incorporate high-quality visuals, and most importantly, prioritize providing value to your customers.

By using these templates as a springboard and unleashing your creativity, you can craft compelling WhatsApp messages that drive engagement, boost sales, and foster lasting customer relationships within the familiar and convenient WhatsApp platform.

At kwiqreply, we help you fully leverage the features of the WhatsApp Business API for your organization. kwiqreply is the best WhatsApp Business API CRM and Helpdesk for Small Businesses. kwiqreply’s integration with the API offers dynamic features such as bulk messaging, customizable templates, AI-powered WhatsApp chatbots, and much more.

So, seize the opportunity, leverage WhatsApp's potential, and propel your business toward sustainable growth and success! Know more about WhatsApp Business API’s features and start nurturing leads with kwiqreply by clicking the link below.

Click here to book a free demo and let us show you how you can do more business with WhatsApp.