KwiqReply's AI Support Agent classifies, prioritizes, and resolves customer issues across WhatsApp, Instagram, website, voice, and more — executing full support workflows in real time.
No wait queues • 80% auto-resolution • Seamless human handoff • Multi-channel support
Get a Free DemoWhether a customer messages on WhatsApp, opens a webchat, or calls — the same AI agent picks it up, understands the issue, and resolves or escalates instantly.
Handles your top 200+ FAQ topics with accurate, instant answers — eliminating repetitive queries from your human support queue completely.
When a resolution requires action, the AI creates a support ticket, categorises it, and assigns it to the right team — with full conversation context attached.
Detects when a query needs human expertise — based on sentiment, complexity, or VIP customer status — and transfers instantly with full chat history.
Remembers previous conversations, order history, and customer preferences — so returning users never have to repeat themselves.
One agent, every channel. Handles support across WhatsApp, website chat, Messenger, and voice — all from a single dashboard.
Track resolution rates, CSAT scores, escalation triggers, and peak support hours — in a live dashboard built for support managers.
KwiqReply agents handle FAQs, order queries, returns, complaints, and account issues automatically — so your human team only sees the genuinely complex cases.
When a case needs a person, the AI transfers it instantly — with complete conversation history, customer details, and suggested next steps attached.
Connects natively to Zendesk, Freshdesk, Intercom, and your CRM — tickets created and updated automatically, without manual data entry.
Train your support agent on your exact knowledge base, return policies, and SLAs — without writing a single line of code.
From e-commerce returns to telecom billing — your AI support agent adapts to your industry and workflows.
E-commerce support teams are overwhelmed with repetitive queries about orders, returns, and deliveries. Your AI support agent handles all of it — real-time order tracking, return processing, and complaint resolution — instantly, 24/7, without a support ticket ever being raised.
AI fetches real-time order status, communicates delays, applies compensation coupons, and escalates only when truly needed.
Processes return requests, verifies eligibility, initiates refunds, and updates customers automatically — end-to-end.
Answers product questions, resolves delivery complaints, and turns frustrated customers into satisfied ones — instantly.
Telecom support is high-volume, repetitive, and costly. Your AI agent detects outage patterns, communicates updates, resolves billing discrepancies, and guides customers through device troubleshooting — instantly, at scale, and at a fraction of the cost.
AI detects outage patterns, communicates ETAs, applies service credits, and closes tickets — without a human agent.
Resolves billing discrepancies, explains plan differences, and processes plan upgrades — instantly on WhatsApp or web.
Step-by-step technical troubleshooting guides for devices and connectivity — escalating to Tier 2 only when needed.
Banking and insurance customers expect immediate, accurate responses around the clock. Your AI support agent handles account queries, claim status checks, and dispute escalation — securely, with full audit trails and SOC2-aligned data handling throughout.
Resolves balance inquiries, transaction disputes, and account access issues — securely, via verified customer identity checks.
AI provides real-time claim status, guides customers through documentation, and escalates complex disputes to specialists.
Immediately flags suspicious activity, initiates card blocks, and routes disputes to fraud teams — with full audit trails.
Healthcare support demands accuracy, empathy, and 24/7 availability. Your AI support agent handles appointment queries, prescription refills, post-procedure check-ins, and billing disputes — with HIPAA-aligned data handling and near-instant escalation when needed.
AI answers appointment availability, prescription refill requests, and test result queries — 24/7, without front desk involvement.
Proactively checks in with patients post-procedure, answers recovery questions, and escalates to doctors if symptoms are concerning.
Resolves billing disputes, insurance claim queries, and payment plan requests — with HIPAA-aligned data handling throughout.
SaaS support teams face high ticket volumes from repetitive technical and billing queries. Your AI support agent runs step-by-step debug flows, answers how-to questions, and handles subscription changes — freeing your team to work on complex customer issues that actually need human expertise.
AI runs step-by-step debug flows for common product issues — resolving bugs, login failures, and integration errors without Tier 1 agents.
Answers 'how do I…' questions with step-by-step guides — reducing new user frustration and support load simultaneously.
Handles plan upgrades, invoice queries, refund requests, and cancellation flows — with CRM updated automatically.
Travel disruptions happen around the clock — and travellers expect immediate answers when they do. Your AI support agent processes booking modifications, manages baggage claims, handles delay compensation, and answers destination queries — instantly, 24/7, at scale.
Processes booking modifications, seat changes, and cancellation requests — with refund eligibility checked and applied automatically.
Handles lost baggage claims, flight delay compensation, and real-time disruption communication — reducing call centre load by 70%.
Answers destination, visa requirement, and travel advisory queries instantly — keeping travellers informed and agents free for complex issues.
Designed for support teams that operate at scale — with the security, compliance, and control that enterprise operations demand.
SOC 2 Type II certified. All customer data encrypted at rest and in transit. GDPR-compliant by design. Full audit logs retrievable for compliance review.
Every ticket interaction, escalation, and resolution logged and retrievable. Compliance-ready workflows with built-in GDPR, CCPA, and ISO 27001 support.
Granular permissions for agents, team leads, and admins. Sensitive ticket data restricted by role. Configurable data retention and deletion policies.
Enterprise availability SLA. Never sleeps, never queues. 40+ helpdesk integrations including Zendesk, Freshdesk, and Intercom.
You define the escalation triggers — sentiment analysis (angry/frustrated), specific keywords, query complexity thresholds, VIP customer tags, or manual 'talk to human' requests. When triggered, the AI hands off to the right agent via your helpdesk with the full conversation attached.
Yes. Your support agent is trained on your knowledge base, help docs, product manuals, and support history. It can answer product-specific technical questions, troubleshoot common issues step by step, and escalate only when a query genuinely requires human expertise.
The AI escalates it instantly — creating a ticket in your helpdesk, tagging the conversation with context and urgency level, and routing it to the appropriate human agent. Your customer is informed politely that a specialist will respond shortly.
KwiqReply supports 30+ languages including Hindi, Arabic, Spanish, French, and more. The agent auto-detects the customer's language and responds accordingly — no manual configuration required.
Yes. Your support dashboard shows resolution rates by query type, average response time, escalation frequency, CSAT scores per agent (AI vs. human), and peak support hours — updated in real time.